It is the policy of Lightning Strike Books to make every effort to resolve your problem quickly and to your complete satisfaction. Tell us how you want the issue to be resolved and we will try our best to accommodate your wishes.
If there is a problem with your order, please contact Lightning Strike’s Customer Support Services using the e-mail link or toll free telephone number provided below:
Customer Support Service by Email
- Any unused item from Uncle Tom’s Big TOE Paraphernalia Store may be returned within 30 days for a full refund. (Buyer pays return shipping costs unless the problem is a result of our error.)
- Any unused book may be returned within 10 days for a full refund.
- Any unused products that are damaged or defective will, according to the customer’s wishes, be either replaced or refunded upon return of the defective products. (Lighting Strike Books will pay all shipping costs.)